Terms and Conditions
For Custom Wedding & Traditional Dress Orders
1. Advance Payment
Upon confirmation of your order, a 50% non-refundable advance payment is required to begin the design and production process. The remaining balance will be due upon completion of the dress before shipping or pickup.
2. No Refund Policy
Custom Orders: Due to the personalized nature of custom dresses, no refunds will be offered once the design process has begun or after the completion of the dress.
- If you cancel your order after the production process has started, the deposit will be forfeited.
- Refunds are not applicable after the dress has been delivered or picked up, regardless of fitting issues or change of mind.
3. Design Changes
Before Production Begins: Any design changes made prior to the start of production will not incur additional charges.
After Production Begins: Any changes requested after the production has begun will be subject to additional costs, which will depend on the extent of the changes. Significant changes that require a new pattern or significant alterations to the materials may result in longer production times and extra costs.
4. Order Completion & Delivery
Completion Timeline: The standard time frame for completing a custom wedding or traditional dress will be communicated upon order confirmation. Any delays caused by design changes, additional fittings, or sourcing of specific materials will be notified accordingly.
Delivery or Pick-up: The client will be notified once the dress is complete. Delivery charges will be applied based on the location of the client. Alternatively, you may choose to pick up the dress at our designated location.
Order Finalization: The transaction will be considered complete 24 hours after the dress is delivered or picked up. Any issues must be communicated within this time frame.
5. Fittings and Alterations
Fittings: Depending on the complexity of the design, we will schedule one fitting. Any additional fittings required due to significant design alterations requested by the client will incur additional charges.
Alterations After Delivery: Minor alterations requested within 7 days of receiving the dress may be carried out at a reduced cost, provided they do not involve major redesigning. After 7 days, all alterations will be charged at regular alteration rates.
6. Client Responsibilities
Measurements: It is the client's responsibility to provide accurate measurements for their custom dress. We will offer a guide or in-person assistance for taking measurements to ensure accuracy.
Communication: The client must respond promptly to any inquiries regarding design approvals, material selection, or fittings to ensure timely completion.
7. Material Selection
Any material preferences or special requests must be communicated at the time of order confirmation. Any material upgrade or change requested after production has started may incur additional costs.
8. Confidentiality and Design Rights
All designs created by our brand, including sketches, remain the intellectual property of our company. We reserve the right to showcase completed dresses on our platforms unless otherwise requested by the client in writing.
9. Liability
- We are not liable for delays caused by unforeseen circumstances, including but not limited to supplier delays, natural disasters, or client delays in providing approvals.
- Once the dress is delivered or picked up, we are not responsible for any damage that occurs during client usage, improper storage, or handling.
By proceeding with your custom order, you agree to these terms and conditions.
